Shipping policy

Shipping Policy

At Nocturne & Lace, we strive to deliver your Gothic, Lolita, and cute fashion items with care and efficiency. Please review our shipping policy below:

1. Processing Time

All orders are processed within 2-3 business days after payment confirmation (excluding weekends and holidays).

2. Shipping Methods & Estimated Delivery

• Standard Shipping: 7-14 business days
• Express Shipping: 3-7 business days (additional charges apply)

* Delivery times are estimates and may vary depending on your location and customs processing.

3. Shipping Destinations

We currently ship internationally to most countries. Some restrictions may apply.

4. Shipping Costs

Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

6. Customs & Import Fees

International customers may be subject to customs fees and import taxes. These charges are the buyer's responsibility.

7. Damaged or Lost Packages

Please contact us immediately if your package arrives damaged or is lost in transit.

For any shipping inquiries, please contact our customer service at [email protected].